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Category: Food For Thought

Beyond World Cup: Top-Class Service Should Be Expected

Beyond World Cup: Top-Class Service Should Be Expected

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Last Sunday’s FIFA World Cup Final between Spain and defending champion Argentina, won by Spain 1-0 in extra time, was a beyond-comprehension medley of strategy, footwork, ball control, physical stamina, and patience. It was a showcase of what the great Pelé once called “the beautiful game” though some might argue England’s wild, 6-4 thriller over France a day earlier in the consolation match was the highlight of this World Cup. I say there was an even bigger highlight … and it didn’t even occur on the fútbol pitch itself.

I Learned Not to Turn a Cold Shoulder Toward Iceland …

I Learned Not to Turn a Cold Shoulder Toward Iceland …

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Truth be told, y’all, this was not a program I was looking forward to. In fact, I was dreading it in a way. Don’t get me wrong, I love working with this client. But the program was in sub-Arctic Iceland, land of wool sweaters and wicked windchill, where layering up is a national sport. Yep, Iceland, because Frigidland sounded too clunky. Iceland, where it’s colder than a well-digger’s, ahem …